Description
Quality Management for Organizational Excellence: Introduction to Total Quality, 8th Edition
Summary: “Quality Management for Organizational Excellence” offers a comprehensive introduction to the principles and practices of total quality management (TQM) in organizations. The 8th edition provides a holistic view of quality management, covering topics such as leadership, strategic planning, customer focus, process management, and continuous improvement. With a focus on achieving excellence and customer satisfaction, this edition emphasizes the importance of a systematic approach to quality management and the integration of quality principles into all aspects of organizational operations.
Authors: David L. Goetsch, Stanley Davis
Publisher: Pearson
Publication Year: 2019
ISBN-10: 0134529837
ISBN-13: 978-0134529834
